Our Policies

General Reservation Information

Guarantee Policy: Valid Credit Card (VISA or MasterCard, no Debit Cards). Payment will be taken upon check in and Government Issued ID must be presented.

Cancellation Policy: 72 Hours; Cancel 3 days prior to check-in to avoid late cancellation penalty of first nights stay.

Front Desk Reception Hours: 8am to 6pm daily.

Check In Time: 4pm – 6pm. No early arrivals, respectfully.

Check Out Time: 11am. No late check outs, respectfully (Late check outs may be billed half of nightly rate).

Late Arrivals: Please contact the resort if you think you will be arriving later than 6pm and we will make special arrangements for your check-in.

Quiet Time: 10:00pm-10:00am to provide the most relaxing stay for all guests.

No Drones: Respectfully all guests have a right to a peaceful and private stay - No Drones.

No Trailers: Respectfully we do not have enough space on the island to accommodate trailers. You will be asked to move any trailer parked off Waters Edge property - No Trailers.

Pet Policy & Fees

Water’s Edge is an approved Pets Can Stay™ Pet Friendly Ucluelet Hotel. $50 Pet Night, Per Pet (Max $250 total charge). Noteworthy:

To help keep our pet rooms clean we charge $5o per pet, per night
2 pet limit per stay, per pet friendly suite
There is a maximum pet fee of $250 per stay
If a pet is found in a non pet room a $350 allergy/sanitization cleaning fee will be applied
Pet fee(s) are subject to applicable taxes at time of check-in
Limited pet friendly rooms, please contact us directly for availability
All pets are welcome as long as they play nice with others. No aggressive pets.
Pet towels are available at front desk
Dogs must be on a leash at all times
No pets on the furniture. Additional fees will be applied
Do not leave pets unattended in the suite, in a vehicle, or anywhere on the property
Please take your pet out when housekeeping is scheduled for midweek clean
Pick up after your pet. Dog bags are located across from the spa building and to the left of the reception center
Excessive barking will not be tolerated. May request you remove your pet

Smoking policy

We are a non smoking property, SMOKING IS ONLY ALLOWED IN THE GRAVEL AREAS, 8 METRES FROM ANY DOOR WAY OR STAIRS. Penalty $200

Damaged / Lost Property Policy

Charges will be applied for damaged or lost property, and suites left in an exceptionally poor state.

Lost Keys Policy

Will be charged direct Locksmith market rate charges, per set of room key replacements.

COVID19

Limited Suite Occupancy: Due to COVID 19 the province of British Columbia has put strict rules on the number of occupants each room can have. You may not arrive with more persons than arranged for. If you arrive with extra persons (regardless of age or size) we will unfortunately have to cancel your reservation, unless there is availability to accommodate you in a larger room. These changes will result in extra room charges.

Masks Required: Wear a mask during check in, use the sanitizer before opening door. Please read our Covid procedures to ensure a quick check in. Important that only 1 member of your group enters reception: Covid-19 Water's Edge Procedures

Travelling During Covid19 To Ucluelet: Our local Tourism Board has put together some excellent info. We know you want to help keep the coast safe and, we want you to know that the coast is doing everything possible to keep you safe as well: Click Here